EXCHANGE POLICY

Exchange

Not the Perfect Fit for You? Here’s How you Can Get It!

If you need to make a change to a confirmed order, please contact our customer care team within 48 hours from receipt of your order confirmation email.

You can reach us at customercare@thehlabel.com.

Let’s Answer Your Questions!

When can I exchange the product?
We at TheHLabel would like you to have complete peace of mind when buying our exclusive products. You can exchange all items within 7 business days with no question asked, provided one of the following points are covered:

  • Wrong Product has been shipped that does not match your order.
  • Manufacturing defect in the product.

How do I send back the product?
All you need to do is inform us within 7 business days of your purchase and we shall take the following steps:

  • The cost of the courier charges shall be reimbursed to you in the form of online store credit.
  • Make sure the product has its original tags and packing in place. It should be unused, unwashed and unworn.
  • Products made under special request/your design section are non refundable/returnable in any circumstance

No-Questions-Asked Return Policy

Please Note: The no-questions-asked return policy is not valid on items that are on sale or item purchased using discount coupon codes
To qualify for an exchange, items must be received back to our Fulfillment Center within 15 days of your original order Received date.

Items Not Eligible for exchange:

  • Products received by us in damaged/worn condition.
  • Returns received after 15 days of the original order Received date.